{"id":11775,"date":"2019-02-22T13:31:00","date_gmt":"2019-02-22T05:31:00","guid":{"rendered":"https:\/\/www.cycu.edu.tw:8844\/?p=11775"},"modified":"2023-08-04T13:32:37","modified_gmt":"2023-08-04T05:32:37","slug":"%e6%8e%a8%e5%8b%95%e5%93%81%e8%b3%aa%e7%ae%a1%e7%90%86%e8%b2%a2%e7%8d%bb%e5%8d%93%e8%91%97-%e5%b7%a5%e6%a5%ad%e7%b3%bb%e6%a5%8a%e9%8c%a6%e6%b4%b2%e6%95%99%e6%8e%88%e7%8d%b2%e9%a0%92%e4%ba%9e%e6%b4%b2","status":"publish","type":"post","link":"https:\/\/www.cycu.edu.tw\/?p=11775","title":{"rendered":"\u63a8\u52d5\u54c1\u8cea\u7ba1\u7406\u8ca2\u737b\u5353\u8457 \u5de5\u696d\u7cfb\u694a\u9326\u6d32\u6559\u6388\u7372\u9812\u4e9e\u6d32\u54c1\u8cea\u7db2\u7d61\u7d44\u7e54\u5e74\u5ea6\u500b\u4eba\u54c1\u8cea\u5927\u734e"},"content":{"rendered":"\n

\u4e2d\u539f\u5927\u5b78\u5de5\u696d\u5de5\u7a0b\u5b78\u7cfb\u69ae\u8b7d\u9000\u4f11\u6559\u6388\u3001\u6578\u5b78\u7cfb61\u7d1a\u6821\u53cb\u694a\u9326\u6d32\u81ea\u4e5d0\u5e74\u4ee3\u958b\u59cb\u5354\u52a9\u4f01\u696d\u754c\u53ca\u653f\u5e9c\u55ae\u4f4d\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406(Total Quality Management, TQM)\uff0c\u8f14\u5c0e\u8db3\u8de1\u904d\u53ca\u5168\u53f0\u7063\u3001\u4e2d\u570b\u5927\u9678\u53ca\u6771\u5357\u4e9e\u570b\u5bb6\uff0c\u7e7c1997\u5e74\u69ae\u7372\u4e2d\u83ef\u6c11\u570b\u570b\u5bb6\u54c1\u8cea\u734e\u5f8c\uff0c2018\u5e74\u518d\u5ea6\u7372\u9812\u4e9e\u6d32\u54c1\u8cea\u7db2\u7d61\u7d44\u7e54(ANQ)\u9812\u767c\u7684Ishikawa-Kano Medal \u2013 Silver (I-K Silver Award)\u54c1\u8cea\u500b\u4eba\u734e\uff0c\u70ba\u8a72\u734e\u9805\u70baANQ\u6700\u9ad8\u69ae\u8b7d\u4e4b\u54c1\u8cea\u500b\u4eba\u734e\uff0c\u4ee5\u80af\u5b9a\u5176\u5c0d\u5168\u9762\u54c1\u8cea\u7ba1\u7406\u76f8\u95dc\u7814\u7a76\u53ca\u5728\u4e9e\u592a\u570b\u5bb6\u63a8\u5ee3\u4e4b\u8ca2\u737b\u3002 <\/p>\n\n\n\n

\u694a\u9326\u6d32\u6559\u6388\u6295\u5165\u300c\u54c1\u8cea\u300d\u76f8\u95dc\u7814\u7a76\u3001\u8457\u4f5c\u3001\u63a8\u5ee3\u53ca\u8f14\u5c0e\u9577\u905435\u5e74\uff0c\u5169\u5ea6\u69ae\u81ba\u4e2d\u83ef\u6c11\u570b\u54c1\u8cea\u5b78\u6703\u7406\u4e8b\u9577(2010-2012\uff0c2019-2021)\uff0c\u7372\u734e\u8cc7\u6b77\u8c50\u5bcc\u5305\u62ec\uff1a\u4e2d\u83ef\u6c11\u570b\u54c1\u8cea\u5b78\u6703\u54c1\u8cea\u500b\u4eba\u734e(1996)\u3001\u4e2d\u83ef\u6c11\u570b\u570b\u5bb6\u54c1\u8cea\u734e\u500b\u4eba\u734e(1997)\u3001\u4e9e\u592a\u5353\u8d8a\u7d93\u71df\u6a19\u6e96\u5b78\u9662\u500b\u4eba\u734e(2006)\u4ee5\u53ca\u53f0\u5317\u5e02\u653f\u5e9c\u5e02\u653f\u5efa\u8a2d\u6709\u529f\u734e(2002\u5e74)\u3002<\/p>\n\n\n\n

\u694a\u9326\u6d32\u6559\u6388\u8868\u793a\uff0c\u5f88\u69ae\u5e78\u80fd\u7372\u9812\u54c1\u8cea\u500b\u4eba\u734e\u9805\uff0c\u9664\u4e86\u611f\u5230\u6975\u70ba\u69ae\u8000\u4e4b\u5916\uff0c\u66f4\u611f\u5230\u8cac\u4efb\u7684\u91cd\u5927\uff1b\u672a\u4f86\u6703\u7e7c\u7e8c\u6295\u5165\u66f4\u591a\u6642\u9593\u65bc\u54c1\u8cea\u7ba1\u7406\u65b9\u9762\u7684\u7814\u7a76\u3001\u63a8\u5ee3\u53ca\u8f14\u5c0e\u3002\u5c24\u5176\u5e0c\u671b\u80fd\u6709\u6a5f\u6703\u5c0d\u65bc\u4e9e\u592a\u5730\u5340\u7684\u958b\u767c\u4e2d\u570b\u5bb6\u63d0\u4f9b\u5354\u52a9\uff0c\u5e6b\u52a9\u9019\u4e9b\u570b\u5bb6\u63d0\u5347\u7522\u696d\u54c1\u8cea\u7ba1\u7406\u7684\u6c34\u6e96\uff0c\u9032\u800c\u63d0\u5347\u4f01\u696d\u7af6\u722d\u529b\uff0c\u5354\u52a9\u9019\u4e9b\u958b\u767c\u4e2d\u570b\u5bb6\u66f4\u5feb\u901f\u7684\u767c\u5c55\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

ANQ 2018<\/strong>\u5e74\u6703\u76db\u6cc1\u7a7a\u524d<\/strong><\/p>\n\n\n\n

\u4e9e\u6d32\u54c1\u8cea\u7db2\u7d61\u7d44\u7e54(Asian Network for Quality, ANQ)\u6210\u7acb\u65bc2002\u5e74\uff0c\u6703\u54e1\u570b\u54c1\u8cea\u7d44\u7e54\u4f86\u81ea\u53f0\u7063\u3001\u4e2d\u570b\u3001\u65e5\u672c\u3001\u97d3\u570b\uff0c\u4ee5\u53ca\u4fc4\u7f85\u65af\u3001\u54c8\u85a9\u514b\u7b4917\u570b\u5bb6\uff0c\u70ba\u4e00\u570b\u969b\u6027\u54c1\u8cea\u7d44\u7e54\u3002\u7b2c16\u5c46\u5e74\u6703\u65bc2018\u5e749\u670819\u300120\u65e5\u5728\u54c8\u85a9\u514b\u7684\u963f\u62c9\u6728\u5716(Almaty, Kazakhstan)\u8209\u884c\uff0c\u7d04\u6709\u4e94\u767e\u9918\u4eba\u8207\u6703\u3002<\/p>\n\n\n\n

ANQ\u70ba\u734e\u52f5\u5c0d\u54c1\u8cea\u7ba1\u7406\u4e4b\u63a8\u5ee3\u3001\u5be6\u8e10\u3001\u7814\u7a76\u6709\u5353\u8d8a\u6210\u5c31\u8207\u8ca2\u737b\u7684\u500b\u4eba\uff0c\u540c\u6642\u5411\u54c1\u7ba1\u5927\u5e2b\u77f3\u5ddd\u99a8(Kaoru Ishikawa)\u535a\u58eb\u53ca\u5176\u5f1f\u5b50\u72e9\u91ce\u7d00\u662d(Noriaki Kano)\u535a\u58eb\u81f4\u656c\uff0c\u7279\u5225\u8a2d\u7f6e\u6700\u9ad8\u69ae\u8b7d\u7684\u500b\u4eba\u734e\u9805Ishikawa-Kano Award (IKA)\uff0c2018\u5e74\u50c5\u958b\u653e\u9280\u734eI-K Silver Award\u4e4b\u7533\u8acb\uff0c\u5168\u7403\u7372\u734e\u8005\u53ea\u6709\u5169\u4eba\uff0c\u7372\u6b64\u6b8a\u69ae\u8005\u5305\u62ec\u694a\u9326\u6d32\u6559\u6388\u53ca\u5370\u5ea6\u7c4dMr. N. Ramanathan\u3002<\/p>\n\n\n\n

\u9812\u734e\u5178\u79ae\u7531IKA \u59d4\u54e1\u6703\u4e3b\u5e2dJanak Mehta\u4e3b\u6301\uff0c\u694a\u9326\u6d32\u6559\u6388\u5728\u5168\u5834\u4e94\u767e\u4f4d\u8207\u6703\u5609\u8cd3\u7684\u898b\u8b49\u4e0b\u81eaKano\u6559\u6388\u7684\u624b\u4e2d\u7372\u9812\u6b64\u6975\u9ad8\u69ae\u8b7d\u7684\u734e\u9805\uff1b\u9019\u4e0d\u50c5\u662f\u694a\u9326\u6d32\u6559\u6388\u500b\u4eba\u7684\u69ae\u8000\uff0c\u4e5f\u662f\u53f0\u7063\u54c1\u7ba1\u754c\u7684\u69ae\u8000\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u4e2d\u539f\u4eba \u4e2d\u539f\u60c5 \u4e2d\u539f\u5fc3<\/strong><\/p>\n\n\n\n

\u694a\u9326\u6d32\u6559\u6388\u662f\u672c\u6821\u6578\u5b78\u7cfb\u7562\u696d\u6821\u53cb\uff0c1976\u5e74\u56de\u5230\u6bcd\u6821\u5de5\u696d\u7cfb\u4efb\u6559\uff0c\u66fe\u4efb\u5de5\u696d\u7cfb\u7cfb\u6240\u4e3b\u4efb6\u5e74\u3001\u6821\u53cb\u806f\u7d61\u66a8\u5c31\u696d\u8f14\u5c0e\u5ba4\u4e3b\u4efb5\u5e74\uff0c\u5c0d\u65bc\u5de5\u696d\u7cfb\u6240\u5c08\u696d\u8d70\u5411\u8207\u767c\u5c55\u3001\u4e2d\u539f\u6821\u53cb\u7d44\u7e54\u8207\u6350\u6b3e\u5236\u5ea6\u4e4b\u5efa\u7acb\u8ca2\u737b\u826f\u591a\u3002<\/p>\n\n\n\n

\u694a\u9326\u6d32\u6559\u6388\u8868\u793a\uff0c\u56de\u61b6\u5927\u5b78\u6642\u5149\u5370\u8c61\u6700\u6df1\u523b\u7684\u662f\u5927\u56db\u64d4\u4efb\u73ed\u4ee3\u8868\u7c4c\u5283\u7562\u696d\u65c5\u884c\uff0c\u6392\u9664\u842c\u96e3\u5411\u6551\u570b\u5718\u722d\u53d6\u5230\u4e2d\u90e8\u6a6b\u8cab\u516c\u8def\u7684\u540d\u984d\uff0c\u8b93\u5168\u73ed\u540c\u5b78\u5f97\u4ee5\u53c3\u52a0\u540c\u4e00\u68af\u6b21\u3001\u6574\u6574\u4e00\u661f\u671f\u7684\u5065\u8d70\u6d3b\u52d5\uff0c\u57f9\u990a\u4e86\u5f7c\u6b64\u6df1\u539a\u7684\u60c5\u8abc\uff0c\u7562\u696d\u81f3\u4eca\u4ecd\u6703\u4e0d\u5b9a\u6642\u8209\u8fa6\u540c\u5b78\u6703\u3002\u81ea\u5632\u5927\u5b78\u6210\u7e3e\u7e3d\u662f\u5728\u4e2d\u6bb5\u73ed\u7684\u4ed6\uff0c\u6c42\u5b78\u751f\u6d3b\u591a\u91c7\u591a\u59ff\uff0c\u559c\u611b\u6253\u7db2\u7403\u3001\u8e22\u8db3\u7403\u3001\u6253\u6a4b\u724c\uff0c\u5927\u4e09\u624d\u6c7a\u5b9a\u5831\u8003\u7814\u7a76\u6240\uff0c\u958b\u59cb\u767c\u61a4\u5716\u5f37\uff0c\u537b\u610f\u5916\u8003\u4e0a\u7576\u6642\u5168\u570b\u6578\u5b78\u6392\u540d\u7b2c\u4e00\u7684\u6e05\u83ef\u6578\u5b78\u7814\u7a76\u6240\uff0c\u662f\u4e2d\u539f\u6578\u5b78\u5275\u7cfb\u4ee5\u4f86\u7b2c\u4e00\u4eba\uff01\u694a\u9326\u6d32\u6559\u6388\u7b11\u8aaa\uff0c\u7576\u6642\u8dcc\u7834\u6240\u6709\u4eba\u773c\u93e1\uff0c\u66f4\u52f5\u5fd7\u7684\u662f\uff0c\u4ed6\u7834\u9664\u5b78\u5f1f\u59b9\u7684\u5fc3\u7406\u969c\u7919\uff0c\u4e4b\u5f8c\u9678\u7e8c\u6709\u591a\u4f4d\u7cfb\u4e0a\u540c\u5b78\u8003\u4e0a\u6e05\u83ef\u6578\u5b78\u7814\u7a76\u6240\uff0c\u4e5f\u8b49\u660e\u4e86\u300c\u53ea\u8981\u52aa\u529b\u6c92\u6709\u4ec0\u9ebc\u4e0d\u53ef\u80fd\u7684\u4e8b\u60c5\u300d\u3002<\/p>\n\n\n\n

\u9032\u5165\u4f01\u696d\u754c\u505a\u8f14\u5c0e\uff0c\u4e5f\u662f\u5076\u7136\u7684\u6a5f\u7de3\u3002\u694a\u9326\u6d32\u6559\u6388\u8868\u793a\uff0c\u7576\u5e74\u4e2d\u5c0f\u4f01\u696d\u8655\u9080\u8acb\u5b78\u6821\u6d3e\u8001\u5e2b\u5230\u4f01\u696d\u505a\u8f14\u5c0e\uff0c\u539f\u672c\u6839\u672c\u4e0d\u61c2\u5de5\u696d\u5de5\u7a0b\u53ca\u7ba1\u7406\u7684\u4ed6\uff0c\u5230\u53f0\u5317\u91cd\u6176\u5357\u8def\u627e\u8a31\u591a\u65e5\u672c\u7ba1\u7406\u65b9\u9762\u7684\u66f8\u7c4d\u6df1\u5165\u7814\u7a76\uff0c\u5f9e\u6b64\u4e00\u8173\u8e0f\u5165\u4f01\u696d\u8f14\u5c0e\uff0c\u5c24\u5176\u662f\u5728\u54c1\u7ba1\u9818\u57df\uff0c\u958b\u59cb\u5230\u5404\u4f01\u696d\u8f14\u5c0e\u3001\u53d7\u9080\u6f14\u8b1b\u3001\u70ba\u54c1\u8cea\u6708\u520a\u3001\u7d93\u6fdf\u65e5\u5831\u3001\u7ba1\u7406\u96dc\u8a8c\u7b49\u5831\u7d19\u671f\u520a\u5beb\u6587\u7ae0\uff0c\u7531\u65bc\u5728\u4f01\u696d\u754c\u53ca\u653f\u5e9c\u55ae\u4f4d\u5168\u9762\u6027\u7684\u63a8\u52d5\u5168\u9762\u54c1\u8cea\u7ba1\u7406\uff0c\u56e0\u800c\u57281997\u5e74\u69ae\u7372\u570b\u5bb6\u54c1\u8cea\u734e\u500b\u4eba\u734e\uff0c\u7ad9\u4e0a\u500b\u4eba\u751f\u6daf\u985b\u5cf0\u3002<\/p>\n\n\n\n

\u694a\u9326\u6d32\u6559\u6388\u5728\u64d4\u4efb\u5de5\u696d\u7cfb\u7cfb\u6240\u4e3b\u4efb\u671f\u9593\uff0c\u5c07\u5de5\u696d\u5de5\u7a0b\u7cfb\u6240\u5b9a\u4f4d\u70ba\u7406\u8ad6\u8207\u5be6\u52d9\u4e26\u91cd\u7684\u7cfb\u6240\uff0c\u4efb\u5167\u5b8c\u6210\u535a\u58eb\u73ed\u4e4b\u722d\u53d6\u8207\u8a2d\u7acb\uff0c\u6210\u7acb\u8a31\u591a\u59d4\u54e1\u6703\u78ba\u7acb\u5404\u9805\u8fa6\u6cd5\u8207\u5236\u5ea6\uff0c\u4e26\u8058\u8acb\u5f9e\u570b\u5916\u512a\u826f\u5b78\u5e9c\u7562\u696d\u7684\u5b78\u6210\u6b78\u570b\u7684\u535a\u58eb\u5230\u7cfb\u4e0a\u4efb\u6559\uff0c\u5927\u5927\u5f37\u5316\u5e2b\u8cc7\u9663\u5bb9\u3002<\/p>\n\n\n\n

\u64d4\u4efb\u6821\u53cb\u806f\u7d61\u66a8\u5c31\u696d\u8f14\u5c0e\u5ba4\u4e3b\u4efb\u671f\u9593\uff0c\u63a8\u52d5\u6210\u7acb\u53f0\u5357\u5e02\u6821\u53cb\u6703\u3001\u6843\u5712\u6821\u53cb\u6703\u53ca\u91d1\u9580\u7e23\u6821\u53cb\u6703\uff0c\u6d77\u5916\u6210\u7acb\u52a0\u62ff\u5927\u52a0\u6771\u5340\u6821\u53cb\u6703\uff0c\u6d77\u5167\u5916\u5404\u5730\u5340\u6821\u53cb\u6703\u7e3d\u6578\u8d85\u904e20\u500b\u3001\u5404\u7cfb\u7cfb\u53cb\u6703\u5171\u8a0822\u500b\uff0c\u6821\u7cfb\u53cb\u6703\u7d44\u7e54\u5feb\u901f\u64f4\u5f35\u3002\u4ed6\u4e26\u722d\u53d6\u5c07\u6bcf\u5e74\u5341\u6708\u4efd\u7b2c\u4e8c\u500b\u661f\u671f\u516d\u8a02\u70ba\u300c\u6821\u53cb\u65e5\u300d\uff0c\u5efa\u8b70\u5b78\u6821\u5c07\u6821\u6176\u3001\u904b\u52d5\u6703\u8207\u6821\u53cb\u65e5\u7d50\u5408\uff0c\u9f13\u52f5\u7562\u696d\u6821\u53cb\u6bcf\u5e74\u56fa\u5b9a\u65bc\u6b64\u6642\u8fd4\u6821\uff0c\u9032\u800c\u589e\u52a0\u6821\u53cb\u5c0d\u4e2d\u539f\u7684\u5411\u5fc3\u529b\u3002\u6b64\u5916\uff0c\u6062\u5fa9\u300c\u5091\u51fa\u6821\u53cb\u9078\u62d4\u300d\u6d3b\u52d5\uff0c\u8868\u63da\u5728\u5404\u9818\u57df\u8868\u73fe\u512a\u7570\u7684\u6821\u53cb\uff0c\u6fc0\u52f5\u5728\u6821\u5b78\u751f\u3002\u540c\u6642\u8a2d\u7f6e\u6350\u6b3e\u7a7a\u9593\u547d\u540d\u8fa6\u6cd5\uff0c\u9f13\u52f5\u6821\u53cb\u6350\u6b3e\u56de\u994b\u6bcd\u6821\u3002\u4ed6\u59cb\u7d42\u5805\u4fe1\u300c\u300e\u6821\u53cb\u300f\u662f\u4e2d\u539f\u6700\u5bf6\u8cb4\u7684\u8cc7\u7522\u300d\uff0c\u8eab\u70ba\u6821\u53cb\uff0c\u4ed6\u4e5f\u5e0c\u671b\u80fd\u70ba\u6bcd\u6821\u505a\u66f4\u591a\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u50be\u7562\u751f\u5fc3\u529b\u63a8\u52d5\u54c1\u8cea\u7ba1\u7406<\/strong><\/p>\n\n\n\n

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